Summary of our Privacy Policy

This summary outlines our privacy practices for all eCare Infoway websites and services.

Our commitment

We are committed to protecting your privacy. We have never sold your information to third parties and never will. This policy explains the information we collect, how we use it, who has access, and your rights regarding your data.

Part I – Information We Collect and Control

What We Collect:

Direct Data: Information you provide directly (e.g., through forms).
Automatically Collected Data: Information we log automatically (e.g., site navigation, IP address).
Indirect Data: Information received via partners or social media.

How We Use It:

Your data helps us deliver services, manage accounts, and enhance user experience. We process your data based on consent, necessity, or legitimate business interests. You can opt out of certain data uses, and we enforce strict access controls to protect your information.

Your Rights:

If you're in the EEA, you have rights including access, correction, and erasure of your data. These rights are extended globally.

Data Retention:

We retain your information only as long as necessary for our services. After that period, data will be deleted, anonymised, or isolated.

Part II – Information We Process on Your Behalf

Service Data:

When you use our services or share personal/confidential information with us, we process and store that data securely based on your instructions. After contract termination, we will delete or retain backups of your data according to your preference.

EEA Data Requests:

For data processing within the EEA, individuals can request actions regarding their data through the data controller.

Data Security:

We implement advanced security protocols and access controls to protect your data from unauthorised access, breaches, or misuse.

Data Retention and Deletion:

Your data is retained only as long as necessary. After that, we either delete it or anonymise it based on your preference and applicable laws.

Third-Party Services:

We may use third-party services for specific tasks (e.g., payment processing). These providers are carefully selected and bound by contracts to protect your data.

Part III – General Provisions

Limitations:

We may disclose personal data to comply with legal obligations or protect users. We do not currently honour Do Not Track (DNT) signals but will adjust if a standard emerges.

Third-Party Sites:

Always review third-party privacy policies before sharing data with them.

For questions, GDPR requests, or if you believe we’ve collected data from a minor, please contact us.

Policy Updates:

We will notify you of significant changes to our privacy policy. Continued use of our services signifies acceptance of the updated policy.

Children’s Personal Information:

Our services are not for individuals under 16. We do not knowingly collect data from this age group and will delete any such data if discovered.

International Transfers:

Your data may be transferred to and processed in the US, EEA, and other countries where we operate, based on EU Commission’s Model Contractual Clauses.

External Links:

Links to other sites may be present. Review their privacy policies before sharing personal information with them.

Blogs and Forums:

Be cautious when sharing information on our blogs or forums. We are not responsible for information you choose to disclose publicly.

Social Media Widgets:

Widgets like Facebook and Twitter buttons may collect data. Their use is governed by the privacy policies of the respective companies.

Legal Disclosures:

We may disclose data to comply with laws, enforce agreements, or protect safety.

Business Transfers:

In case of a sale, acquisition, or merger involving eCare Infoway LLP's business, the acquiring entity will be legally bound to honour user commitments. Users will be informed of any change in ownership or the utilisation of personal information through email or prominent notices on the website. Users will have choices concerning their personal information and service data.

Governing Law:

This policy is governed by the laws of Gujarat, India. Disputes will be resolved in Vadodara, Gujarat.

Refund Policy

Non-Tangible Services: Refunds cannot be provided for non-tangible services.
Project Termination: In cases of mutual project termination, the Client retains control over work done until that date, and any payment for further development will be refunded.
Special Occasion and Consulting Services: These are non-refundable.

Cancellation Policy

Requests: All cancellation requests must be submitted to the Project Management Office (PMO) of eCare Infoway LLP.
Processing Time: A minimum of 2 weeks is required for processing cancellation requests.
Service Level Agreement: Project cancellation adheres to the service level agreement established at the project's outset.
Beta Deliveries: Projects released for beta delivery cannot be cancelled.
Payment: In mutually decided cancellations, the Client is responsible for payment up to the date of cancellation for efforts invested in the project. Source code or other materials will not be delivered if payment is not settled.
Employee Interaction: Upon cancellation of the agreement, the Client is prohibited from establishing any form of direct or indirect personal or official contact with eCare Infoway LLP's current or former employees.

Delivery Policy

eCare Infoway LLP provides electronic deliverables, including design files, software code, and compiled applications, which are delivered to the Client electronically. The Client is responsible for saving a copy of the delivered files. Re-delivery is available within 30 days from the delivery date. After this period, eCare Infoway LLP is not responsible for the re-delivery or storage of the files.

Employee Interaction and Compensation Policy

Engagement: Engaging in direct or indirect personal interaction with current or former employees or agents of the other party, along with offering financial incentives or rewards, is strictly prohibited.
Breaches: Breaches of this policy will result in immediate legal action.
Client Contact: Both parties agree not to initiate contact with each other's clients or use their information for any purpose without prior written consent.

Duration of Agreement

Term: This policy will remain effective as long as the business relationship between the Parties continues. In the event of termination, the terms of this policy will remain valid for five (5) years after termination.

Return of Information

Upon Termination: At the request of the Disclosing Party or upon termination of the business relationship, the Receiving Party shall promptly return or destroy all confidential information and any duplicates thereof within its possession or control.

Disclaimer:

This information provides an overview of our privacy practices, refund, cancellation, delivery, and employee interaction policies. By using our services, you agree to these terms and the complete privacy policy available on our website. We encourage you to review these terms periodically for any updates or changes. Continued use of our services indicates your acceptance of the revised terms. Please note that we are adding these Terms & Conditions to our invoices, and you agree to them when making a payment. Please contact us for further clarification if you have any questions or concerns about these terms.